Quick answers to the most common questions. If you still need help, email [email protected]. When will my order ship?
Most orders are processed within 1–3 business days (excluding weekends and holidays). During peak seasons, processing may take longer. How long does delivery take?
Standard delivery is typically 7–15 business days after dispatch. Actual timing varies by destination, customs, and carrier conditions. Do you provide tracking?
Tracking is provided when available for your shipping method. Tracking updates may take 24–72 hours to appear after dispatch. Can I cancel my order?
If you contact us quickly, we’ll try to cancel before it ships. If it has already shipped, you can request a return within 30 days of delivery (see Returns Policy). What is your return policy?
You can request a return within 30 days of delivery for eligible items that are unused and in original condition. Some items may be non-returnable for hygiene or final-sale reasons. What if I received the wrong or damaged item?
Email us with your order number and clear photos. We’ll verify and help you with a replacement, partial refund, or return solution. Are your prices really low?
We aim to keep prices affordable through value-driven sourcing and efficient operations, while maintaining quality standards. How do I contact support?
Email [email protected] and include your order number for faster assistance.