Returns & Refunds Policy
We want you to feel confident shopping at Homely Essentials Co. If something isn’t right, we’ll work with you to resolve it fairly.
Return Window
- You may request a return within 30 days of delivery.
- Items must be unused, in original condition, and with original packaging where applicable.
How to Start a Return
- Email us at [email protected] with your order number.
- Tell us which item(s) you want to return and the reason.
- If the item arrived damaged or incorrect, include clear photos.
Return Shipping
- If the return is due to our error (wrong/damaged item), we’ll work with you on a solution (replacement, partial refund, or return).
- For returns due to personal preference (e.g., change of mind), the customer may be responsible for return shipping costs.
Non-Returnable Items (Typical Examples)
- Final sale / clearance items (if marked as such)
- Items that have been used, washed, or altered
- Hygiene-sensitive items once opened (where applicable)
Refunds
- Once we confirm eligibility, refunds are issued to the original payment method.
- Refund processing typically takes 5–10 business days after approval (varies by bank/payment provider).
- Shipping fees (if paid) are generally non-refundable unless the return is due to our error.
Order Cancellations
- If you contact us quickly, we will try to cancel your order before it ships.
- If the order has already shipped, you may request a return after delivery (within the return window).
Need help? Email us at [email protected] and include your order number.